|Commitment |Payment |Order |Sales Tax |Shipping |Confirmation |Returns|Cancellation |Fraud |

Product Guarantee and Commitment

All of the products showcased throughout SocialEmporium.com are 100% new products. Absolutely NO used products! We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us.

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Payment Methods
All prices are US dollars ($). We accept Visa, MasterCard, American Express, Discover and Pay Pal. You may also pay with a Cashier's check, Money order or Personal check.

Payment by Credit Card
When using your credit card for payment on our site, please ensure that you use the mailing address of the credit card used. If you would like to pay by credit card offline, please fill out the credit card authorization form.

Payment by Cashier's Check, Money Order or Personal Check
Make payable to Social Emporium, Inc. Please allow 7-10 business days for your payment to clear with our banking institution. Once it has cleared, your merchandise with be shipped promptly. Please feel free to contact us by email 7 days after mailing in your payment.

Mail to:

Social Emporium Inc
Attn: Order Center
2543-D4 Ravenhill Drive
Fayetteville, NC 28305

Payment Declined
If your payment has been declined, we will contact you about using another form of payment if you still want the product. There will be a small charge to reprocess your order.

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Ordering Process
We accept orders via online, fax and mail.

Order by Fax
If you prefer not to put your Credit Card Number online into our SECURE Transaction Server, just fill out the order form FAX it to us. Make sure you fax your order form and credit card authorization form to                (910) 485-1443         (24 hours a day).

Order Online
When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to SocialEmporium.com. Your credit card information is always stored in encrypted form in a database that is away from our Web site database so it isn't connected to the Internet, and is therefore safe from hackers.

Order by Mail
Please mail your order form and payment to:

Social Emporium, Inc
Attn: Order Center
2543-D4 Ravenhill Drive
Fayetteville, NC 28305

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Sales Tax
SocialEmporium.com is a North Carolina-based company. State law requires us to collect sales tax of 7.00% on all orders shipped within North Carolina. All orders outside of North Carolina are exempt from sales tax.

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Shipping and Handling Information
All orders, within United States, will be shipped via one of the following: USPS, DHL, UPS or Fed Ex depending on the day it is shipped. Standard shipping is ground service within the United States. Orders are processed daily Monday thru Friday during normal business hours (9:00 am - 6:00 pm, except Saturday & Sunday and legal Holidays).

Shipping Procedures
Shipping and handling charge is non-refundable for the following packages: Returned Packages, Unclaimed Packages or Undeliverable Packages. A charge of $20 will be applied to your account if an address correction/re-directing of your package is made by our courier.

*Exception is when it is our error in shipping.*

Additional Air Service Information
The air service guarantee does not apply to shipments that are delayed due to causes beyond our courier's control, including but not limited to weather conditions or natural disasters while en route or upon delivery, government imposed security regulations, disruptions with transportation networks that the courier uses (ground or air), delays imposed by custom's authorities, strikes and labor disputes.

International Shipping
Please send your address to get an accurate International shipping cost. International Shipping Rates using DHL, Fed Ex or UPS (Your choice). If you wish to order from any other country, please send an International money order in the amount given on the Web Site for your product order plus shipping cost to:

Social Emporium Inc.
RE: International Shipments
2543-D4 Ravenhill Drive
Fayetteville, NC 28305

Customs and Duties (International shipments only)
Each Country has a different set of rules regarding regulations and percentages they charge on goods crossing the border. We sell the goods free of sales and export tax when shipped outside the USA. You may be subject to import duty or tax. It is the responsibility of the customer to take care of Customs and Duties for their respective Countries, if there is any. We assume no responsibility for those extra charges. We recommend that you contact your local custom's office for further information.

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Order Confirmation
All invoices are emailed to you right after you place an order. We also send out shipping confirmation so you will know when your package is due to arrive. We are not responsible for lost or stolen packages if you request your package be sent without a signature.

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Return Policy
When your order arrives, we recommend that you inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear.

 

We want you to be completely satisfied with your purchase for that reason; we offer a 14 day money back guarantee from date of purchase for unused, undamaged, and unopened items which are in their original sellable condition with packaging. Please note that the shipping and handling charge is non-refundable unless it is our error.

All returns must be accompanied with a Return Merchandise Authorization Form.

RMA Steps:

  1. Read the entire return policy.
  2. Download the RMA form.
  3. Fill out the form completely.
  4. Obtain your RMA # by emailing Customer Service the completed form.
  5. Once you have your RMA #, print out the form and sign it.
  6. Mark your valid RMA # clearly on the outside of the shipping box and freight prepaid.
  7. Enclose in your box: A copy of the original order, RMA form and product.
  8. Ship the following to:

Social Emporium Inc
RMA dept # (Put your RMA number)
2543-D4 Ravenhill Drive
Fayetteville, NC 28305

Please submit your return within 10 days of obtaining your RMA #.

Please ship back to Social Emporium using a 'track-able' courier. Please email us with the tracking information. Any packages that have not been received by SocialEmporium.com and tracking information cannot be provided by the courier, will be the sole responsibility of the customer. Please allow up to 2 weeks to process your return or exchange. Any packages returned to Social Emporium marked as "refused", "unclaimed", or "undeliverable" will be subject to return shipping charges.

Refunds
You may return your item(s) for a full refund of the purchase price plus any applicable sales tax within 14 days of the invoice date less shipping and gift wrapping where applies.

Exchanges
You may exchange your item(s) for different in-stock item(s) available at SocialEmporium.com; please note that additional shipping fees will be charged to your account.

Damaged Items Received
If damage occurred to any item(s) in your shipment, please report it. Please supply the Customer Service Representative with your order number from your original order receipt. Please keep all damaged item(s) and related packaging material so you can send the item(s) back to Social Emporium.

Inaccurate Order Received
If we shorted your shipment (missed an item) or shipped you the wrong item(s), we sincerely apologize for the inconvenience. Please report this to one of our Customer Service Representatives within 24 hours of receiving your order at (910) 485-0811. Please have your original order receipt ready when calling our Customer Service Representative to supply them with your order number. We will pay to ship the corrected item to you.

Back Order and Discontinued Merchandise
In rare instances, a color or size may be out of stock, back-order or discontinued.  In any of these events you will be notified by e-mail.  We will try and notify you of the approximate delivery date.  If you do not respond to our e-mail notification we will consider your order to be valid and we will ship your backordered item as soon as it arrives.

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Cancellation of orders
Orders can be cancelled 3 hours after placing your order. To cancel your order, please contact us via phone at  (910) 485-0811 or email.

Restocking Fees
There will be a 25% restocking fee for items returned opened and unused.

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Fraud Policy
Shoplifters will be prosecuted!
We value our customers.  To make sure you receive your merchandise in a timely manner, please be sure to make all payments with a credit card that BELONGS TO YOU.  If we cannot verify your billing address or the owner of the credit card has no knowledge of the order being placed, we will not deliver any merchandise.  We reserve the right to refuse service to anyone.  If there is any questions about your order OR your identity, we will contact you.  You MUST provide us with the address your credit card statement gets sent to, a valid email address, the phone number your credit card company has on file for you (if you don't want calls, write that in the comments section).  Almost always we will try to contact you by email before we will call you.  We will only contact you if we have a question about your order or your address.